Community Contribution Model
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Contribute what you can, when you can.
To continue addressing food security in our community, The Depot introduced a Community Contribution Model in April 2025. This is a sliding-scale pricing system that reflects our commitment to equity, accessibility, and sustainability. The Community Contribution Model applies to all programs.
What is the Community Contribution Model?
The Community Contribution Model is a sliding-scale pricing system. This means participants can contribute what they can afford for the services they receive. This helps support The Depot’s financial sustainability so we can continue to offer quality programs and services to the community for years to come.
Why add a Community Contribution?
We introduced the Community Contribution Model in response to the growing demand for our programs and to strengthen our ability to serve the community. This model provides important recurring revenue to help us continue to broaden and deepen community support while maintaining access for those who need it most.
This model helps us:
- Meet growing demand
- Strengthen sustainability
- Promote equity
- Foster community support
While we estimate that the Community Contribution Model helps cover 5% of our costs, our programs remain heavily subsidized through our fundraising efforts and the support of our donors and funders.
What to Expect from our Community Contribution Model?
Participants answer a questionnaire and are shown a sliding scale with suggested amounts based on what they can afford.
- Based on the scale, participants can choose how much to pay at each visit — no questions asked.
- Payments can be made by cash, credit, or debit.
- If participants cannot pay the minimum amount, they can discuss options with staff members.
The Community Contribution Model at our Resto and Marché Depot
How it Works for Participants at The Marché Depot
Check-In Annually
- Once a year (and during registration), participants will fill out a simple questionnaire to better understand their current situation.
Receive Follow-Up Info
- Participants will receive, by email, information about available programs and resources and a suggested contribution level based on their responses to the questionnaire.
Choose Contribution Level
- During a visit to The Depot, participants provide their name or Depot # and use a tablet to select their contribution amount.
- Participants are free to adjust their contribution at every visit, based on their situation.
Privacy & Flexibility
- Contributions will always be confidential.
- If participants cannot pay the suggested amount, they can select the minimum — no questions asked.
- If participants cannot pay the minimum, they can speak to staff. No one will be turned away for lack of funds.
This model builds on the foundation of support provided by volunteers, donors, and funders, giving us the infrastructure to introduce innovative models like this one and the flexibility to meet the unique and changing needs of our community.
Frequently Asked Questions
Do I still need proof of address?
Yes. To participate in the Marché Depot, you’ll need to provide a proof of address once a year. Our food bank serves residents in the following postal codes: H3X, H3Z, H4A, H4B, H4V, H4W, H4X. If you live outside our service area, please use the 211 locator tool online or call 211 to find a food bank near you.
Do I need to show proof of income?
No. We don’t ask for proof of income. During registration, we’ll ask a few short questions to better understand your situation and direct you toward the programs that best meet your needs.
What happens if I can’t pay the suggested price?
You can always pay what you can afford. Each program has a minimum contribution, and if that’s still too much, please speak with a staff member. No one is turned away for lack of funds.
What if my financial situation changes (for better or worse)?
That’s okay — you can adjust your contribution at any time. Pay what feels right for you each visit. If you’re struggling to pay the minimum, we can provide temporary support.
Can I still have a meal if I can’t pay?
We require at least the minimum contribution for each meal. If you’re unable to pay, please speak privately with a staff member — we’ll work with you to find a solution.
How does payment work?
When you arrive for your meal or food basket, you’ll be asked to pay your contribution (by cash, debit, or credit). You’ll receive a voucher to exchange for your meal or basket.
Can I pay by volunteering instead?
No. While we value our volunteers deeply, volunteering doesn’t count toward payment for meals or food baskets.
Can I get more food if I contribute more?
No. The amount of food you receive is the same for everyone, regardless of what you pay. Your contribution helps keep our programs equitable and accessible to all.
Do I have to pay for my kids?
Children under 12 receive a kid’s portion for free, but must be accompanied by an adult.
Can I buy multiple meal vouchers at once?
Yes, you can buy up to eight meal vouchers at a time. A voucher is for one person, and for one meal. Kids under 12 eat free when accompanied by an adult.
What if I lose my meal vouchers?
Unfortunately, lost meal vouchers can’t be replaced or refunded.
How often can I come for a meal or food basket?
To ensure everyone has access, participants can attend one meal per day and receive one food basket per month.
Do you share my personal information?
No. Your personal information and contribution amounts are kept strictly confidential. You can read our Privacy Policy for more details.
Why do I need to pay at all?
Your contribution helps make our programs more sustainable and supports equity in our community. Those who can contribute more help ensure everyone — regardless of income — can access healthy food with dignity.
Where can I share feedback or ask questions?
You can leave feedback in our suggestion box at the front desk or speak directly with a staff member. You can also share comments online.